Business operations
The work every company has and nobody owns
Sector-agnostic back office. If your answer to how something gets done is a person's name and a spreadsheet, it belongs on this list. Most of our first builds for a new client land here, because it is where the payback is fastest and the risk is lowest.
- Shipped here
- 2 published
- Patterns ready
- 3
Where the hours are
What we look at first.
Roughly in the order the answer turns out to be. The first is usually the cheapest and the fastest.
- 01
Inbox and request triage
Anything arriving as an email that becomes a task somewhere else.
- 02
Hiring and CV operations
Intake, structuring and first-pass screening against a scorecard you already use, with the hiring decision left human.
- 03
Tender and RFP qualification
Find them, read them, score them against what you can actually win, and stop reading the ones you cannot.
- 04
Internal knowledge
A cited answer over your own documents, meetings and systems, so the answer comes with its source rather than a confident guess.
- 05
Reporting and reconciliation
Recurring packs and cross-system checks, exceptions only.
Built before
The second build costs less.
Reconciliation Sweep
Closes what matches, escalates only the exceptions
Cross-references statements, invoices or payroll data against the system of record, settles the clean matches, and routes only the discrepancies to a person.
Review Watch
Treats a bad review as a process defect
Monitors the review platforms, drafts a response for approval, and opens a corrective action against the root cause so the same complaint stops arriving.
The Cabinet
A cited answer over everything you already know
An internal agent across your documents, meetings and operational systems that answers with its sources attached, and says it does not know instead of guessing.
We are generalists. This list is not a limit
- Coliving & propertyThe operating work between a booking and a move-out
- Real estate techDeal flow, portfolio reporting, and the admin around both
- Fintech & paymentsRegulated flows, where the automation has to be auditable
- InsuranceSubmissions, claims intake, and the paperwork in between
- Consumer techProduct surface, support volume, and growth plumbing
What does your team still do by hand?
Thirty minutes. No deck. Sometimes the answer is that you do not need us, and that is a short call.
Book thirty minutes3 engagements at a time