Coliving and property management
The operating work between a booking and a move-out
This is the deepest domain either of us has. Eleven years in shared living, multiple property management systems specified and shipped, and a working knowledge of why room-level operations break the generic tools. We know what a transfer costs you, and why your inventory is wrong.
- Shipped here
- 4 published
- Patterns ready
- 3
Where the hours are
What we look at first.
Roughly in the order the answer turns out to be. The first is usually the cheapest and the fastest.
- 01
Enquiry triage and response
Inbound from marketplaces, paid search and direct, qualified against real availability and answered in minutes rather than the next morning.
- 02
Move-in, inspection and move-out
Structured capture with photos attached to the resident record, notice-based dates modelled properly, and deposits that reconcile.
- 03
Room-level inventory truth
One source of availability that the website, the marketplace feeds and the sales team all read, so you stop selling rooms you do not have.
- 04
Resident support
Triage and draft responses on the repetitive eighty percent, with the tenancy relationship left firmly with your people.
- 05
Reporting to owners and investors
The monthly pack assembled from the systems that already hold the numbers, rather than rebuilt by hand every month.
Built before
The second build costs less.
Enquiry Triage
Answers inbound in minutes, at any hour
Reads an inbound enquiry from any channel, qualifies it against live availability or criteria, answers the straightforward ones, and hands a human the rest with the context already gathered.
Review Watch
Treats a bad review as a process defect
Monitors the review platforms, drafts a response for approval, and opens a corrective action against the root cause so the same complaint stops arriving.
The Cabinet
A cited answer over everything you already know
An internal agent across your documents, meetings and operational systems that answers with its sources attached, and says it does not know instead of guessing.
Evidence
We are generalists. This list is not a limit
- Real estate techDeal flow, portfolio reporting, and the admin around both
- Fintech & paymentsRegulated flows, where the automation has to be auditable
- InsuranceSubmissions, claims intake, and the paperwork in between
- Consumer techProduct surface, support volume, and growth plumbing
- Business opsThe work every company has and nobody owns
What does your team still do by hand?
Thirty minutes. No deck. Sometimes the answer is that you do not need us, and that is a short call.
Book thirty minutes3 engagements at a time