Consumer technology
Product surface, support volume, and growth plumbing
Consumer products generate volume: support tickets, user content, lifecycle messaging, and analytics nobody has time to read. The automation opportunity is usually in the back office rather than in the product, which is the opposite of where teams look first.
- Shipped here
- Not yetcapability, not a claim
- Patterns ready
- 2
Straight answerWe have worked in this sector and do not yet have a case study here we can publish. What follows is where we would look first, not a claim about work delivered. Ask on the call and we will be specific.
Where the hours are
What we look at first.
Roughly in the order the answer turns out to be. The first is usually the cheapest and the fastest.
- 01
Support triage and resolution
Classify, answer the repetitive tier, and escalate with the context already gathered. Deflection measured honestly, including what it got wrong.
- 02
Lifecycle and retention messaging
Trigger logic built from actual behaviour rather than a calendar, with the copy drafted and a human approving.
- 03
User content and moderation
First-pass review at volume, with clear thresholds and a human queue for anything near the line.
- 04
Product and growth reporting
The weekly numbers assembled and, more usefully, the change worth noticing called out.
Built before
The second build costs less.
Enquiry Triage
Answers inbound in minutes, at any hour
Reads an inbound enquiry from any channel, qualifies it against live availability or criteria, answers the straightforward ones, and hands a human the rest with the context already gathered.
Review Watch
Treats a bad review as a process defect
Monitors the review platforms, drafts a response for approval, and opens a corrective action against the root cause so the same complaint stops arriving.
We are generalists. This list is not a limit
- Coliving & propertyThe operating work between a booking and a move-out
- Real estate techDeal flow, portfolio reporting, and the admin around both
- Fintech & paymentsRegulated flows, where the automation has to be auditable
- InsuranceSubmissions, claims intake, and the paperwork in between
- Business opsThe work every company has and nobody owns
What does your team still do by hand?
Thirty minutes. No deck. Sometimes the answer is that you do not need us, and that is a short call.
Book thirty minutes3 engagements at a time